Quality is always our primary focus on used vehicle. Usually we are sourcing vehicles from wholesale venues, and often times these are out of town. We have the source (auction, fleet company, etc.) inspect the vehicle at point of purchase. To be honest, the quality of these inspections is not very good but that’s not why we use them. That vendor inspection allows us to punt the vehicle if it comes in and we find any significant issues not identified on the inspection.
Once the vehicle arrives here, we put it though our intensive make-ready inspection. If we find an issue not shown in the pre-purchase inspection, we can turn the car back or ask for compensation from the vendor to fix the issue (assuming we still have confidence in the vehicle). During the make-ready process, we comb through the vehicle mechanically and cosmetically making that vehicle as close to new condition as possible. We even check the things you wouldn’t think of (jacking equipment, 2 keys, owner’s manual, etc.). A typical 3-4 year old car will take about a week to go through this process, which costs us $1500-2000.
The integrity and thoroughness of this process gives us two benefits;
– We know you’ll like it. Given we’re spending tens of thousands based on you liking this vehicle, confidence is as important to us as it is to you.
– Our certified vehicles get a free, bumper to bumper, no deductible, mechanical warranty for three months or 3,000 miles. That’s not a long warranty period we realize (extended warranties are available). But we cover every single little mechanical item, from bulbs to belts to AC to transmission.